Community Employment Resource Centre
What’s inside?
Ø
Employability Skills
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The 411 on Call Centres: One of the fastest growing sectors
in Ontario
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And the Winners are …
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Wonderful Wednesdays in Port Hope: Free Information Sessions
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Extreme Makeover:
Cover Letter Style
Employability
Skills
The 14 Most Common
Reasons Job Hunters Are Not Offered Jobs (according to the companies who do the
interviewing and hiring):
1.
Low level of
accomplishment
2.
Poor attitude,
lack of self confidence
3.
Lack of
goals/objectives
4.
Lack of
enthusiasm
5.
Lack of interest
in the company’s business
6.
Inability to
sell or express yourself
7.
Unrealistic
salary demands
8.
Poor
appearance
9.
Lack of
maturity, no leadership potential
10. Lack of extracurricular activities
11. Lack of preparation for the interview, no
knowledge about co.
12. Objecting to travel
13. Excessive interest in security and benefits
14. Inappropriate background
From: Real Resumes for Manufacturing Jobs
by Anne McKinney
What are
employability skills?
Employability
skills are those skills you need to have in order to get a job and keep a
job. In short, you need them because
employers need you to have them.
Major changes are
taking place in the world of work.
Canadians no longer have one job with one employer for their entire work
life. New technology has resulted in an
increase in part-time and temporary employment opportunities and employers need
to be able to accurately assess the skills of prospective employees.
Prospective
employees need to know what skills they have developed, and be able to explain
clearly what they are capable of doing, in order to market themselves
effectively. The Conference Board of
Canada has identified basic skills (see list below) common to all types of
employment and career opportunities.
Employability
Skills:
·
Organization
Skills
·
Working with
Others
·
Adaptability
·
Responsibility
·
Enthusiasm and
Motivation
·
Communication
Skills
·
Think and
Solve Problems
·
Manage
Information
·
Participate in
Projects and Tasks
·
Learn
Continuously
·
Demonstrate
Positive Attitudes and Behaviour
As a CERC Client,
you can pick up free information packages on any of these Employability Skills!
The 411 on Call Centres
From: Job Postings, May 2004, by Ileana
Brito.
“Call Centre
positions are not just jobs anymore.
Call Centres provide you with a foundation whereby you can really grow
your career”, Roula Pappas, Hudson’s Bay Company.
The magazine, Job
Postings, states that the call centre industry is one of the fastest
growing sectors in the Canadian economy (Ontario is listed as one of the
provinces experiencing the most growth).
There are over 14,000 call centres in Canada (with over 50% of all call
centres located in
Ontario) and the
industry employs over 500,000 Canadians.
Voted one of the best countries
to outsource call centre operations to, Canada offers distinct advantages over
other hotspots like China, India and Mexico including a favourable exchange
rate, a well-educated work force and lower turnover rates.
What kind of educational
background do you need? Hudson’s Bay Company Human Resource Manager, Roula Pappas,
indicates that there is no one particular field they recruit directly
from. However, with the emergence of
college Call Centre programs, she reports that they can now be more selective
as applicants bring additional skill sets and competencies, such as direct call
centre experience and educations.
For the complete article, please
visit us at CERC.
And the Winners are…
The winners of our wellness packages are:
Gail Kelly-Frith, Elaine
Wright and Norma Jean Cowen
of Cobourg &
John
Foote, Marguerite Raymond and Darle Desmond of Port Hope
Congratulations to all our winners!
Next Wellness draws:
July 9
& 23
Wonderful
Wednesdays in Port Hope - Free Information Sessions
¨
Know Your
Resources:
July
7
¨
Automated
Resumes:
July
14
¨
Choices:
July
21
¨
Computer
Basics:
July
28
Time: 2:00–3:30 pm at Port Hope CERC
To register, please call 885-2832
* Limited space available *